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FREQUENTLY ASKED QUESTIONS
How can we help you?
You've got questions? We have answers.
If you didn't find the answers that you're looking for,
just message us using the message box in the lower right below.
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What are the courses you offer?Hi! Thank you for your interest in Yupangco Music Academy's lessons. Please see the photo below for our list of lessons. Have a great day!
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What are the rates?Send us a message through chatbox so we can send you updated rates. Thank you
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Do you still offer Online Classes?Yes. 1 hour per session. Ideally, 2x a week virtual one-on-one meeting with the assigned instructor. Thank you.
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Do you provide trial lessons and assessments for non-beginners?Hi! Thank you for your interest in Yupangco Music Academy's music lessons. Yes, we provide 10-15-minute trials and assessments that are FREE of charge. Have a great day!
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Do you have FACE-TO-FACE Classes? Location?Hi ! Yes. 1 hour per session. Ideally, 2x a week one-on-one meeting with the assigned instructor. Our school is located on the 2nd Floor G.A. Yupangco Building, 339 Sen. Gil Puyat, Makati City. *Student must be fully vaccinated though we can also accept unvaccinated, but school will not be liable for any health risk that may arise.
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Where’s the face to face training venue?2nd floor GA Yupangco Bldg., Sen. Gil Puyat Avenue, Makati City
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How can I claim my free book?You may have it picked up by your preferred courier at our office. Make sure to contact our customer service team first to prepare the book/s.
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Do you provide trials and assessments?We provide a free, 15-minute trial and assessment to determine your skills level.
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Can I choose my preferred teacher?Yes but your schedule will depend on the teacher’s availability
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Do you have an age limit for your students?Student must be 6 yrs. old and above.
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How many hours per session?You will be given one hour per session.
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Can I re-enroll after finishing the sessions?Yes, students may re-enroll.
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Do you have recitals for students who completed their sessions?As of now, we only have online recitals and the teacher will be the one to determine if the student is ready to join the recital.
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Do you have a HOME SERVICE lesson?Yes. 1 hour per session. Ideally, 2x a week one-on-one meeting with the assigned instructor. Please provide the following information: Name: Age: Desired course/instrument: Exact location: Thank you.
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What if I want to Return/Refund the book that I purchased?Just message us and our customer service are ready to guide you.
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Do you have other mode of payment?As of the moment, our website's only mode of payment is thru Paypal. You can shop at our Lazada and Shopee for more choices of payment.
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